Shipping Policy
We are committed to providing our international customers with a fast, secure, and transparent shipping service. All our physical product shipments are handled by our trusted logistics partners, ensuring high-quality express delivery right to your doorstep.
Shipping Zones and Carriers
We proudly ship to the following regions:
- Europe (European Union, United Kingdom, Switzerland)
- North America (United States, Canada)
- Asia (Japan, South Korea, Singapore, Hong Kong, and other countries in East and Southeast Asia)
All international shipments are processed via our logistics partners (in partnership with leading global door-to-door courier networks).
Processing and Delivery Times
All physical product orders are prepared and handed over to the carrier based on the goods:
- Food products: prepared within 1 to 3 business days after payment confirmation.
- Crafts and authentic handmade cultural products: prepared within 5 to 30 days after payment confirmation.
Estimated Delivery Time
Once shipped, the standard delivery time to your destination is:
- 4 to 7 business days for Europe and North America.
- 5 to 8 business days for Asia.
Note for Services
If your order consists of a digital product or a service, no physical package will be shipped. The access details or execution terms for your service will be sent to your email address immediately or as agreed upon in the product description.
Order Tracking
As soon as your package is picked up by the carrier, you will receive an automated email containing a unique tracking number. You will be able to track your shipment in real time either directly on our website or on the carrier's tracking platform.
Shipping Fees
Shipping costs are calculated automatically at checkout based on the total weight of your order and your delivery address.
Customs Duties and Import Taxes
Our products are shipped from Madagascar. For all international deliveries (Europe, North America, Asia), customs duties, import taxes, or specific local brokerage fees may be applied by your local customs authorities upon arrival of the package.
These customs charges are the sole responsibility of the buyer and are not included in our product prices or in the shipping fees paid on our store. We highly recommend contacting your local customs office for more information before placing an order.
Damaged or Lost Packages
If your package arrives damaged, or if you experience an unusual delivery delay, please contact our customer service immediately at support@ahimadagasikara.com. We will work closely with the carrier to locate your package or arrange a replacement/refund in accordance with our Return Policy.