Return & Refund Policy

Our ultimate goal is customer satisfaction. We understand that you might change your mind or that a product may not meet your expectations. Therefore, we have established a clear and transparent return policy.

Return Window and Right of Withdrawal

You have a period of 14 days from the date you receive your physical package to request a return and a refund. If 14 days have passed since the delivery of your merchandise, we unfortunately cannot offer you a refund or exchange.

Eligibility Conditions for Physical Products

To be eligible for a return, your item must meet the following criteria:

• It must be unused, unworn, and in the same condition that you received it.
• It must strictly be in its original packaging.
• It must not show any signs of wear, tear, or alteration.
• It must be accompanied by the receipt or proof of purchase from our store.

Specific Conditions for Services

• Before Execution: You can request a full cancellation and refund of your service as long as the execution of the project or service has not yet started.
• After Execution: In accordance with international regulations on personalized services and digital products, no refund can be granted once the service has been fully executed or delivered.

Return Procedure

1. Send a request by email to support@ahimadagasikara.com, stating your order number and the reason for the return.
2. Once our customer service reviews and approves your request, we will provide you with the international return shipping address and necessary instructions.

Return Shipping Fees

Shipping costs for returning your item are your sole responsibility (except if the product received is defective or if it was an error on our part). Initial shipping costs are non-refundable.

We strongly advise using a trackable shipping service (such as DHL, FedEx, or your official national postal service) to return the item. We cannot guarantee that we will receive your returned item without a valid tracking number.

Refund Process

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.

• If Approved: Your refund will be processed immediately. The purchase amount (excluding initial shipping fees) will be automatically credited back to the credit card or PayPal account used during the initial payment.
• Processing Time: It may take 5 to 10 business days for the refund to officially appear on your bank statement, depending on your bank's processing times.

Defective or Damaged Items

We fully replace or refund items if they are received defective or damaged. If this is your case, please immediately send photo or video proof of the damage to support@ahimadagasikara.com within 48 hours of delivery. This allows us to open a claim file with our carrier.